Error 5640: Can't configure product update system

You may see the message Error 5640: Can't Configure Product Update System while installing or updating TurboTax.

This is caused by:

• Folder/file permission issues caused by your antivirus program or backup software
• Corrupted files

Try these steps to fix this error:

1. Uninstall TurboTax.
2. Delete these folders:
   • 32-bit system
     • C:\Program Files\Common Files\Intuit\Database Providers
     • C:\Program Files\Common Files\Intuit\Update Service v4
   • 64-bit system
     • C:\Program Files (x86)\Common Files\Intuit\Database Providers
     • C:\Program Files (x86)\Common Files\Intuit\Update Service v4
3. Turn off your anti-virus protection and automatic backup software.
4. Reinstall TurboTax.
5. Turn on your antivirus/backup software.