Error 5640: Can't configure product update system

You may see the message Error 5640: Can't Configure Product Update System while installing or updating TurboTax.

This error may be the result of either of the following:

• Folder and/or file permission issues caused by your antivirus program or backup software
• Corrupted system file(s)

To fix this issue

1. Uninstall TurboTax.
2. Remove these folders:
   • 32-bit system
     • C:\Program Files\Common Files\Intuit\Database Providers
     • C:\Program Files\Common Files\Intuit\Update Service v4
   • 64-bit system
     • C:\Program Files (x86)\Common Files\Intuit\Database Providers
     • C:\Program Files (x86)\Common Files\Intuit\Update Service v4
3. Disable/pause your anti-virus real-time protection and automatic backup software.
4. Reinstall TurboTax.
5. Re-enable your antivirus/backup software.

If the previous steps don't resolve the problem, and you're comfortable with computers, try the following alternate solution. You can also contact us for assistance walking through these steps.

1. Go to Start and then the Control Panel.
2. Select View By, then choose Category in Windows 7 or 8 or Classic View in Vista.
3. Select Administrative Tools.                                                                               
4. Select Services.                                                                                                          
5. Right-click Intuit Update Service v4 and select Stop.
6. Right-click Intuit Update Service (if present) and select Stop.
7. Close the Services, Administrative Tools, and Control windows.

Now perform the following sequence of steps as indicated in the following series of figures to resolve the issue:

Note: On a 32-bit system there is no "(x86)" after program files in the path highlighted at the top of the screen.

At this point, you'll need to bring up a command console and execute a command.

Note: For Windows 8, from the Metro UI, type in cmd.exe, right-click cmd.exe in the list that appears, and select Run as administrator.

Note: On a 32-bit system there is no "(x86)" after Program Files.