Error 42015: Could not connect to the update site;...

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
United States of AmericaEnglishEN

Pick a language

CanadaEnglish CanadaFrançais
cancel
Showing results for 
Search instead for 
Did you mean: 
TurboTax Help
Intuit

Error 42015: Could not connect to the update site; the proxy name could not be resolved: 'http'

Could not connect to the update site (Error 42015: The proxy name could not be resolved: 'http') occurs when attempting to update TurboTax.

This error occurs if the specified proxy server is invalid or TurboTax is unable to connect using the proxy server.

Solution

  1. Open Control Panel and select Internet Options.
  2. Select the Connections tab and then the LAN Settings button.
  3. Clear the Use a proxy server for your LAN checkbox and select OK twice.
  4. Update TurboTax again.

If you're still having update problems or can't connect to the Internet after making the above change, repeat these steps, except this time check the box in step 3. Then download a manual update.

Was this helpful?

You must sign in to vote, reply, or post
Dynamic AdsDynamic Ads
v
Privacy Settings