Error: "Failed to extract archive"

Failed to extract archive occurs when attempting to install TurboTax software that became corrupted while being downloaded.

To fix this issue:

1. Delete the downloaded file.
2. Search Windows for %temp% (include the percent characters) to locate the Temp folder.
3. Open the Temp folder and delete all folders starting with ckz__.
4. Turn off virus-protection software.
5. Disable your firewall.
6. Using a different browser, redownload your TurboTax program or manual update and install again. Remember to turn your antivirus and firewall back on after a successful installation.

If the same error persists, follow steps 1–3, restart your computer in selective startup mode, and then carry out the remaining steps.