TurboTax HelpTurboTax HelpIntuit

Error: "Failed to extract archive"

SOLVEDby TurboTaxTurboTax Windows14Updated July 27, 2021

Failed to extract archive occurs when attempting to install TurboTax software that became corrupted while being downloaded.

Solution

  1. Delete the downloaded file.
  2. Search Windows for %temp% (include the percent characters) to locate the Temp folder.
  3. Open the Temp folder and delete all folders starting with ckz__.
  4. Turn off virus-protection software.
  5. Disable your firewall.
  6. Using a different browser, redownload your TurboTax program or manual update and install again. Remember to turn your antivirus and firewall back on fter a successful installation.

If the same error persists, follow steps 1–3, restart your computer in selective startup mode, and then carry out the remaining steps.

Was this helpful?

You must sign in to vote, reply, or post
TurboTax Desktop BasicTurboTax Desktop BusinessTurboTax Desktop DeluxeTurboTax Desktop Home and BusinessTurboTax Desktop Premier
Dynamic AdsDynamic Ads