TurboTax Online customers may see an error message when attempting to import their crypto info. After signing into your crypto provider, you may see a message that says We could not import this. This import issue might be due to having browser tabs open with TurboTax and other Intuit products.
To fix this:
- Sign out of TurboTax and any other Intuit products.
- Close all TurboTax and Intuit browser tabs.
- Sign back into TurboTax and select Pick up where you left off to try importing your crypto info again.
If you still encounter issues, try the steps in this article to troubleshoot your 1099 import.