If you need to change your old password but don't remember it, sign out, and go to account recovery.
You'll have to be logged in to your TurboTax online account to change your User ID or Password.
- Sign in to your TurboTax account
- Select Intuit Account in the menu
- In the Manage your Account section, select Sign In & Security
- Select either User ID or Password to make changes
- Enter the new information
- Select Save after entering your new user ID or password
While here, you can also update other account information, add a phone number for increased security, or turn on two-step authentication.