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TurboTax Help

Commonly asked TurboTax Desktop questions related to orders

Pre-purchase questions

Before buying TurboTax Desktop, here are some of the most commonly asked order-related questions:

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We're unable to take check, money order, or cash payments.

First, try clearing your browsing history or cache. If that doesn't work, try the following instructions for the most popular browsers:

Still having problems? Try clearing your cookies (see "What are cookies?" above). If your credit card is unable to be validated, or if you continue to experience issues, contact us.

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TurboTax Canada products can be purchased at turbotax.intuit.ca and support is available at support.turbotax.intuit.ca.

The sales tax is determined by the zipcode of the shipping (not billing) address and includes all applicable state, county, and local taxes as required by law.

In most cases, sales tax is also levied on the shipping and handling fee as well as the product price.

Post-purchase questions

After buying TurboTax Desktop, here are some of the most commonly asked order-related questions:

We'll provide an estimated delivery date when you place your order. You can also track your order on our Check Your Order Status page.

Once we ship your product (usually within 1–4 business days), we'll send you an email notification. You can also track your order at our Check Your Order Status page.

Sign in to your TurboTax account using the same login you used to make the purchase. Downloads can be accessed an unlimited number of times, up to 3 years after purchase.

You may be able to cancel a newly-placed order before it goes into processing if you act quickly.

  1. Go to our Check Your Order Status page and enter your info.
  2. Then, select Cancel (if you don't see this, then your order has already moved into the processing stage).

See our TurboTax Satisfaction Guaranteed refund policy for more information about product refunds. Contact us if you need additional help.

You can update your information by signing into your TurboTax account.

Note: Although we don't share your information with third parties, we may contact you with special offers from Intuit. If you'd rather not to receive this information, you can update your marketing preferences.

Don't see your question here? Contact us.

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