DO NOT GET LIVE HELP, they are so not experts/ where do I put my employee that I pd info/how to cancel expert

Question 1- Under self employment income and taxes there is employee wages and credits. it states -

Enter the employee wages you paidThese are the wages you paid employees (W-2) throughout the year. Do not include payments to independent contractors. How do I prepare W-2s?

The total amount you enter for all W-2s must match Box 1 on your Form W-3 for 2021.
My issue is (an maybe I am over thinking it) is it says do not include independent contractors. Well thats what 1099 employees are as far as I know. But yet if you click on the "how to prepare" you get this- 
 
You can fill out W-2s and 1099s (including 1099-NEC and 1099-MISC forms) online by going to Quick Employer Forms from TurboTax.
 
So Do you enter 1099 here? or not??? Im confused. I tried to ask 2 of the so called "experts" the first was having problems with basic english and told me to take a pic of the 1099. Yeah...not even close to my question the other was just rude and hung up on chat. Which brings me to my next question. 
2. How do I downgrade my product? If I am asking the community then there is no point in the upgrade. Not paying $199 for "experts" if they are not. 
 
Which bring me to a suggestion of DO NOT PAY for this!!! The expert is not. 
Thank you in advance.