To fix this, try the following steps:
- Download the 2025 TTCleanStatesTool.zip file and save it to your computer.
- Double-click to open the zip folder.
- Extract the contents of the folder to your desktop and open the extracted folder.
- Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
- Select your version (Personal or Business).
- Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
- Once the tool finishes removing the state return(s), close it and reopen TurboTax.
- Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
