This issue has been resolved in a software update. Please make sure your program is updated and try transmitting your return again. Log into your program and select Online, and then Check for updates in the top menu.
If after updating this issue still persists, I would like to take a deeper look at this. To do so, I will need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can create one by following the directions below:
- Open your return
- Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
- This will generate a message that a diagnostic copy will be created. Click on OK
- Please post the Token Number (including the dash) that was generated in the response in this thread
*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)
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