Patricia V - I would like to help by sending a diagnostic file per your directions but can’t get past the AI assistant in the Help function from my Mac. It is not recognizing the instruction to Send File to Agent or, alternatively, I tried Diagnostic. In addition to my federal filing, I filed with the state of North Carolina. Filed being the operative word here. Since I had to pay the filing fee to get to the point of being able to see the actual forms that would be filed, I started receiving notes from Turbo Tax saying hey! You haven’t filed! You need to do that! So I gave up on trying to get the glitch fixed as I was getting nowhere and figure it will be corrected by the IRS and/or will be dealt with under the guarantee of correctness by Turbo Tax, so I filed. Maybe this is why I cannot follow your instructions. Very disappointed with customer service and this product.
