This is the exact problem I am encountering except I am encountering it for PA. It provides the state (e.g. "PA") in the table, after you select "Start", it takes you to a download menu where you can select the state to download. Since I already paid for the state, it provides me the option "Here are the states you have downloaded, check the box next to each state....", etc. etc. Afterwards, it just takes me around to doing the same thing again.
This, among many other problems with the application and one hell of a roundabout to get a lick of customer support, is why no one should be as stupid as me to waste their money on using TurboTax
