Same issue still with the Georgia state Fiduciary software connected to 2023 TurboTax Business for Desktop. After over 6 hours and 2 days on the phone with 4 different agents at Customer Service [phone number removed], no resolution was successful. With the agents assistance, we did the following:
1. Did the steps on the TTStateCleanup file fix of uninstalling the State software.
2. Uninstalled the primary 2023 TT Business for Desktop software, emptied the Trash Bin, re-booted
3. Re-installed a new 2023 TT Business for Desktop software download
4. Installed the same 2023 TT Business for Desktop software download on a separate laptop
5. All resulted in the same continuous loop, always returning to the "Start" prompt on the State taxes page.
After 6 total hours on the phone, and no solution, I was given a bogus discontinued phone number (800)446-8848 - Don't bother, starts with a Canadian greeting, then says no longer active). I was told the Customer Service is a separate entity subcontractor, and not really INTUIT. Where's INTUIT/TurboTax on this????
Any other solutions out there? My next option is to take my completed Federal to H&R Block and get them to complete my Georgia state return. I wonder if I can get my purchase of the Georgia state software refunded??
