I know. I've tried four times now, on advice of the tax experts at Intuit. The last person had 40 years experience and was confidant that changing the name, as you've described, would work. These too, were rejected.
I called the IRS and they could offer no help, because we're not using their in-house system.
It doesn't seem like there are any experts at Intuit Support who are really familiar with the workings of Quick Employer Forms. I seem to know more about the site and how it works than the CS reps, and each time, while we're on the phone, the representative comes up to speed on the website, and then there's no place to go after that. We both know about as much as each other at that point and...
