I'm sorry you are having a difficult time reaching a live agent through the prompts of the phone system.
Another way would be to create an online account if you haven't already, and follow the steps of contacting us in the TurboTax Online instructions. You can chat or request an agent to call you through the online account, and the agent will still be able to assist you on the Desktop version. Unfortunately, I do not have any additional numbers I can provide, but the online version should get you where you need to be.
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