Hello,
If you have not received your refund from the state of New York, you should be able to view your refund status using this website:
https://www.tax.ny.gov/pit/file/refund.htm
If you have more specific questions, you would want to log into your TurboTax account and contact us directly.
If you're using TurboTax Online:
- Sign into your TurboTax account (if you aren't already signed in)
- Once you're in, type Contact us in the Search bar
- Select the Contact Us button from the results
- Select the pencil icon to enter your question and select Let's talk
- Now choose between:
- Posting your question to our community of experts (Post a question)
- Talking one-on-one with a live TurboTax Expert or CPA (Get a call)
- Free Edition (without PLUS): This is not covered, so when you select Talk to a specialist, you'll be asked to add PLUS benefits first
If you're using the TurboTax CD/Download software or can't sign into your TurboTax account:
- Go here to contact us
- Ask your question, select Continue, and follow the instructions
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