Hi @AliciaP1 ,
Providing an update. It's been almost a week and Turbo Tax IT support was supposed to call me and they still have not. I have tried to get a hold of someone thru the 800 number, but my call was dropped by the first support person. The second support person's system was not allowing her to transfer my call to the resolution support team and said she would restart her system and call me back in 5 minutes. I was never called back. I am now on hold for the third time in a row and I have been on the phone for almost 3 hours and I haven't even been sent to a person that can help me!!!
