@DawnC So since it was posted on a TT community forum with no mention of requiring an email, many people used the link and were able to update bank information. There have been alot of people that got messages letting them know their payment wasn't affected by this error and were not able to submit info.
For those who did, myself included, we received a message confirming our information was updated and that we could expect to see our deposit within 5 business days. The email requirement was not mentioned until today. I spoke with a TT specialist today who said if the system accepted my updated information, then it is because my acct was one if the ones included in this mess and that I should've received an email. Since it was accepted, I should expect to see my payment by Monday evening (5th business day).
Are you saying now that since I did not receive an email, the system accepted my info and gave a confirmation but it means nothing and I won't receive my payment?
Also, the rep let me know she was sending me a survey as soon as the call ended and I still have not received it. Is there a chance the emails are not going through as expected?
