Stimulus

Since a Turbotax rep deleted my post, I have not yet received my stimulus nor even an email from turbotax of any kind. Get my payment said unavailable. I've been filing with turbotax for years now and the customer service is making me think otherwise. I am facing eviction and all they do is give me links to FAQ that does not relate to my situation at all. Is anyone else experiencing the same non available, no email situation?