Every effort is being made to communicate with customers. In general, however, the following announcement has been made:
We are happy to share that stimulus payments will begin to be deposited on January 8th for millions of our customers affected by the IRS error. We expect most of these payments to be available that day, but banks could take a few business days to process. Payment will be deposited into the same bank account that customers received their 2019 tax refund.
Customers receiving a stimulus payment will receive an email from TurboTax letting them know their stimulus payment is on the way. We have been working tirelessly with the Treasury and IRS to get stimulus payments to our customers. We know how important these funds are for so many Americans and we regret that an IRS error caused a delay.
Please note the following page for additional information: Why Haven’t I Received My Second Stimulus Check?
It may still take a few days of bank processing to see the deposit in your account, and further communication with you may yet be forthcoming. However, we are unable to provide any customer's specific status in this public forum. Thank you for bearing with us as we work through this situation together.
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