Thanks for using the community to report your experiences. TurboTax is in contact with GreenDot and we've passed on your comments. As you can imagine, these are busy times for us. Hang tight! We're working on resolutions. Current scenarios:
- You need a replacement card. If the address you have on file is still your current address, you can call GreenDot (888-285-4169) and request a new card through their IVR (interactive voice response).
- New address? You will need to talk to a live agent to update your address.
- Note: We've heard reports of dropped calls or silence on the line with Green Dot. This is not an ideal experience for you and it's understandably frustrating. If this has happened, please try calling again.
- Your account has been closed. Contact the IRS, they have information on how the stimulus will be delivered to you.
- You did not receive a stimulus. Contact the IRS, they have information on how the stimulus will be delivered to you.
TurboTax does not have information on your missing stimulus, you will have to contact the IRS if you did not receive your stimulus. Additionally, TurboTax and Green Dot do not have any information regarding your
stimulus payment status eligibility. The most up to date information on stimulus deposit eligibility and status can be found at
IRS.gov/coronavirus. Stay safe and thanks for reaching out. Hope this helps!
