Here is my "final" response from TurboTax:
"Thank you for that additional information. Below you will find the communication regarding this concern and our final update on this. It is our understanding, this checkbox does not have any implication on the eligibility for an Economic Impact Payment (EIP).
Additionally, Intuit did provide the IRS with all of the filing ID’s of the customers who were affected. However, we have not been advised on if they used the data we provided or if they used their own data. However, as I have mentioned previously, they have advised us that they have provided all payments to individuals they have found to be eligible. The eligibility is solely at the discretion of the IRS.
At this point, you will need to continue to work with the IRS regarding this EIP. You could also contact the Taxpayer Advocate Service in your area. This group works directly with the IRS and should be able to assist. https://taxpayeradvocate.irs.gov/contact-us
We regret that we have been able to come to a mutual agreement."
I don't know about you all but I use TurboTax because I am not a tax professional and they claim to be able to populate all of the fields with 100% accuracy. I also tried to remove that box checkmark and it would not let me. I checked my answers to their prompts over and over and over again and my responses to the prompts were all accurate. My role in this is that I should have called TurboTax and freaked out about this before I mailed in my return. But the bottom line is their program was faulty and they haven't made us whole. Holding them responsible is entirely appropriate.
Has anyone made contact with a Taxpayer Advocate Service?
