Thanks!.
I got the original passport for my wife and kid two days back! Wife got ITIN but the kid didn't (he was not named as a dependent in the tax return). My timeline below:
Timeline:
May 5, 2020: Tax return filed with ITIN application (with Acceptance agent certified copy) for wife and kid, I have SSN.
July 28: ITIN reject letter (asked for original passports)
Aug 13: Reapplied for ITIN with original passports
August 25: Tax refund received
Nov 4: called IRS office (early morning 7 am) to get info on the original documents. One hour call but didn't have any information on my application. Mail backlog? The agent put a note on my file. I requested that I need the passports back as soon as possible.
Nov 16: Original passports received back with wife's ITIN
