@agchi wrote:
I called TT last week to get this sorted out. The agency helped me to update my return (I had a separate issue I needed to correct as well). We unchecked the box about the dependent (which I did not check), and today I'm going to finish it up/double check the printed out amended return to mail in, and somehow THE BOX IS STILL CHECKED.
This really puts a stick in my craw.
Hi @agchi
Since you have a documented customer service phone call, it would probably help to diagnose the issue if you can open your account, click "Tools", click "Share file with agent" and post the 6 digit code here. "Share file with agent" creates an anonymous version of your file to share with tech support. Combining that with the records of the customer service phone call may help them solve the problem.
