"I received a letter instructing me to forward my W-2 forms."
This generally happens when the W-2 information that you entered and which was sent to the tax authority does not match the copies of the W-2s that the tax authority received from the employer(s).
The issue is often because there is a mismatch in the amount of withholding specified (for a state, box 17 on the W-2).
So if you typed in the wrong amount and TurboTax sent it to New York, or if you had more than one W-2 and one of them wasn't sent by the employer to New York, or any of a large number of possibilities, the State may ask you for copies of your documents to double check things.
In nearly all cases, this is not the result of an error by TurboTax.
"This was completed in March and I have not received my New York State tax return."
The processing of your refund is totally in the hands of the tax authority in New York. Given the current situation, it should not be a surprise that some things are taking longer.
We wish you a speedy refund.
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