Only the IRS can provide you any information regarding your stimulus. Unfortunately, no one in this forum or at TurboTax can provide you any information about the payment. I can leave you contact information for TurboTax and the TurboVisaCard, but it is the IRS that you need to speak with and unfortunately, they are not taking phone calls due to the COVID situation. Contacting either TurboTax Support or TurboCard support is likely to frustrate you even more and we do not want that. The Visa card link (2nd link provided above) has a list of FAQs that may be helpful to you.
If you aren’t sure how the IRS will be sending your stimulus, you can use the IRS Get My Payment tool to check (I know you have done this). If they haven’t sent your stimulus payment yet, you can update your direct deposit information (you can not add your TurboCard info here, only a checking or savings account routing and account number can be added to the IRS site. If they already sent your payment, there's nothing you can do to change your payment method. If you have verified that you qualify for a payment, check here, and you can not update your direct deposit information, a check will be mailed to the address on your most recently filed tax return.
From the Turbo Visa Stimulus Page - The IRS will mail you a letter within 15 days of disbursing your stimulus payment. It’ll tell you how it was made and report any errors. You can also check your recent transactions online to see if your payment was added to your account.
Did you receive an email stating your stimulus would be put on your TurboCard? You can use the View My IRS Account page to get information regarding your previous tax returns as you may need this information to help you track down your stimulus payment.
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