Other financial discussions

Your not understanding I have not received my payment and i'm trying to find out why and Get my payment is not telling me anything except they do not have my bank information in which they should because I got direct deposit thru the turbo card so basically My payment is missing if your saying the irs should have my information between yall and them. I have been unemployed for 2 mo and waiting on this payment for my rent to prevent me and my children from being on the street and now neither you or the irs has no information on where my money  I was promised is. Basically this is what you are saying and I cant even get a proper phone number to contact anyone.