Other financial discussions

Ive filed my taxes as soon as they were accepting returns, dine gotten both federal and state back months ago.. I log into the irs portal...all it has ever said and keeps saying is " we do not have enough information to verify your eligibility." & has said this ever since they came out with this irs site! Therefore i cant even get into it to see whats going in w my stimulus(bc unfortunately i filed efile no advances thru turbo tax, therefore obviously its not gonna load onto the turbo debit card like i should have) let alone to try and change the banking info  smh nothing i can do besides sit back and watch every bill pile and just continue to be clueless abd fingers crossed and pray that next time i log into the irs site..  That it will hopefully say something DIFFERENT..and POSITIVE! Idk...good luck my fellow turbo tax'ians! 😵