They called me back within 3 days like it says on the message. They work for the IRS and they are tax advocate so each each city has there own local office. From what I was told there are no agents available just them what they do is you verify some information they pull your return and if it was just in queue like mine was when they shut down the IRS. They will go ahead and process your return and give you a case # . They will also give a day when you will get your refund.
