I have had the exact same issue. I used turbo tax and chose to have my fee taken out of my refund and the remainder put on one of there "turbo tax" debit cards. so of course, I didn't receive a stimulus check. I was able to use the "Get my payment tool" to enter my account information and have been in limbo ever since. Nobody has addressed the issue for those of us who have had the unique problem and turbo tax is skirting the issue in there statements saying they have it all under control. I didnt even know they had a free service. I have been using them for the last ten years. Never again. Let me know if yo get a date and I will do the same. Good luck to us both.
Abby
