I’m the original poster. I called Turbo Tax to inquire about a refund after a multitude of issues not just with my federal refund and state tax but the bs where they didn’t provide the IRS with adequate information to send me my stimulus and Turbo Tax declined to refund me my money. They felt that even though they made a considerable amount of mistakes and then publicly lied in the Washington Post when they said “all their customers would receive their stimulus on their Turbo Tax cards and they were just awaiting guidance from the IRS” that was a crock.
We need a class action lawsuit so Turbo Tax knows not to play games with our money. I paid $230 to get my taxes done from them and I’ve used them every year for as long as I can remember. I’m done. I’ve had enough of their crap. They’re liars and con artists and will claim they’re doing as their told by the IRS-they deliberately did not provide adequate information for all their customers to receive stimulus payments only some of them they did not put up a portal to confirm your information for Turbo Tax and the IRS when they were asked about it publicly they did not tell the truth and instead they’ve been blaming their shortcomings on awaiting “guidance from the IRS”. I’ve also had them tell me they didn’t know in advance that this money would ultimately come to tax payers. Doesn’t matter-they manage our taxes and should have been prepared to assist the IRS in paying us. I received a Green Dot Turbo Tax Debit Card-not the rush card- I received this card because when filing I was told I qualified for an advance and that never happened. Instead they sent me tons of emails wanting me to place my direct deposit payroll on the card. I had no use for that.
I did get my taxes later than the timeframe promised the state taxes required a random security check so I got that later which may or may not have been their fault but now my stimulus is all screwed up.
And so I said that it would be appropriate for a refund or even a partial refund and they felt that despite all the problems they created no refund was due.
I will never use TT again. Nor will my family.
