are you picking up the correct lines on your tax return when they try to identify you?
AGI is line 7 on your 2018 return and line 8B on your 2019 return. Refund is line 21a of the 2019 tax return. and line 20a for 2018
https://www.irs.gov/coronavirus/economic-impact-payments
let us know if any of this resolves the issue,
