I was able to access the Turbo Card web page on my browser just recently and gathered my deposit info because the IRS also didn't have my info. After verifying my identity with the IRS I also received an update stating that the process was a success and my payment would be deposited into my Turbo card account. Also just to add, I did pay for my tax preparation with my refund this year if that helps anyone at all! Hopefully this solves any issues and good luck!
