This is a stressful time for everyone.
TurboTax is responsibility for your tax return, what the IRS has on file is not in the hands of TurboTax. We're learning as we go however and we understand your frustrations.
The best next step is to use the IRS Portal to check the information they do have on file for you. https://www.irs.gov/coronavirus/get-my-payment
TurboTax Online is up and running smoothly. The app/site/phone line for the Turbo Visa Debit Card issued by Green Dot is experiencing high volumes today due to stimulus payments being funded, but filing online with TurboTax is uninterrupted.If you are experiencing any issues with the Turbo Card app/site/phone line, please wait a bit and try again.
Hang in there!
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