October 31, 2019 7:07 AM
No one in the user forum can look at your account. Contact customer support to sort this out.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**