TurboTax is not a tax preparer. TurboTax is tax preparation software that assists the user of the software in completing their tax return.
If you received an email requesting payment of the TurboTax account fees for the use of the software then follow the instructions in the email. There is also a phone number included with the email that you can call to make payment arrangements.
See this TurboTax support FAQ for payment of the TurboTax account fees - https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
