Paid off credit card still has a balance

Hello, I recently paid of all my credit card debit (about 2 weeks ago) and today I got a email from TurboTax to check my score and I have received a huge l penalty on my overall score. I looked into it and apparently I still have a balance on my credit card? Has it just not updated? If anyone can help tell me why it’s like this id be very grateful. Thanks!