I have also used Turbo tax forever! When I found out I had to use the Premium only because we have student loan interests, which millions of Americans have, which makes us apparently a higher tier of need, I was rather annoyed that I couldn't downgrade to basic, which is all I needed. My taxes are simple, a few w2-s and interest forms, and student loans. I am not worried about getting audited or need tax consultants. When I tried to downgrade, I was annoyed that it forces me to the middle tier of service. Plus the fact that Intuit lobbies to destroy free tax solutions for every day Americans.. I am done. I paid the 200$ only because I didn't want to spend another 45 minutes doing my taxes again. But like gda383, you've lost a long time customer over simple greed.
