Try closing TurboTax, clearing your cache, and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser.
Also, reboot your computer.
Next, review your entries in the personal info section to ensure that you get the military discount,
- Open TurboTax
- Select the dropdown by My info and select Edit
- Select Edit under Personal profile and check your entries
- Make sure that you have shown your military status as of December 31, 2024?
- Make sure that you entered your highest military pay grade in 2024
- Enter an answer for combat zone or hazardous duty area you served in during 2024
- Select a state and select Assignment detail
On the next screen you will see the message: Yes! You qualify for our enlisted military discount.
Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.
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