@ JakeWhiskey wrote:
I followed all the instructions and then again double checked the below "Tips". I am still having the same issue. I have never had this issue ever before doing my taxes with TurboTax. Why is this a problem?
Did you happen to upgrade to LIVE TurboTax aka "Assisted TurboTax" by mistake? The LIVE versions are not included in the free military offer, nor are add-ons such as MAX. You can check your fees by opening your return and in the left menu column, click on Tax Tools, then sub Tools. In the Tools popup choose MY FEES. If you have something like LIVE or MAX, we can tell you how to remove it.
So if you verified you did not use a LIVE product or MAX, are you saying you followed all the steps that have been mentioned in this thread, i.e., answering all the military questions in MY INFO section and indicating you are E1-E9, and checking "active duty" there in that section; then entering a W-2 from DFAS, and on a subsequent screen after W-2 that asks if your W-2 had any of the uncommon situations listed, again check "Active duty military" there (I know it sounds redundant to indicate "active duty" twice). If so, unless someone has another suggestion in this thread, I'll tell you below you to phone TurboTax Support. If you are deployed and can't phone, I've also put other ways to reach them. Just do NOT pay. It will be more difficult to resolve if you pay.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Or if you are deployed and can't phone, you can use one of these to communicate with a TurboTax Support agent by messaging:
https://twitter.com/TeamTurboTax (now known as "X")
or
https://www.facebook.com/turbotax
