Tax help for military filers

You are doing the right things, delete the w2, mark military. Your personal info section also needs to show military.  If your personal info and w2 are both marked military, then some data is stuck somewhere.

A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files). For stuck information follow these steps:

Online version:

1. Delete the form w2 again, see How to Delete  
2. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
3. Log back into your return.
   • Enter the information again.

Desktop version: 

1. Delete the form w2
2. Save your return while closing the program.
3. Update the program
4. Open
5. Enter the information again.