I have already entered my military W-2, and after going through a majority of the federal portion of the tax forms, the system asked if I had any military W-2. I clicked yes, and it took me back to the W-2 entry portion. I tried using the AI help to get a solution, but its solutions did not fix the problem.
I tried chatting with a representative, but the only option is a phone call, which I cannot utilize where I'm using my computer, but will try calling at a later date, but would like to get my taxes done sooner than later, so I would have rather actually text chatted with a person than an AI. Which is annoying but whatever.
I checked the forum which a 5 year old forum entry said to delete the W-2 and re-enter it. I did that and it still didn't recognize it. Another old post said to ensure that the active duty military check box is checked, and I've doubled checked to make sure I did not miss it and it is indeed checked, but the system still does not recognize it.
Is there anything more that can be done about this?
