@ haggerty00
Sorry you had trouble. I'll tell you another possible pathway further down in this comment.
I agree TurboTax should make it more straightforward for enlisted military filers. For some reason the program asks in 2 places if the filer was "active duty"--once early on in the MY INFO section after answering "served in military", etc. and then again (as @ DoninGA mentioned above) after entering the W-2, on an "Uncommon situations" screen crowded with about 10 checkboxes, where it can easily be overlooked. I'm not saying that was the cause of your problem; I'm just saying only what is a frequent problem for some. For others who might see this thread, qualified enlisted who see they are going to be charged should not enter any payment account info and seek help at the time before submitting the return; that's when it's easiest for Support to figure out why a charge is appearing.
You say regular Customer Support wouldn't refund you, but you can bump it up. You can elevate your issue to the Office of the President of Intuit for fairly quick personalized help. The contact form and a box for explanation of your issue is at the link below. They say they will have the proper team get back to you in 1 business day.
https://www.intuit.com/company/contact/office-of-the-president/
