Hi! Your responses indicate that you don't understand the problem. YES we are legally permanent Missouri residents. BUT Missouri law sates that active duty military do not owe state taxes in Missouri IF THEY ARE STATIONED AND RESIDE OUT-OF-STATE. If we indicate, as you have directed, that we LIVE in Missouri, then this year our family will be CHARGED nearly $3,000 in state income tax (instead getting a $12 return).
If we indicate that we maintain a residence outside of the state (which is true, even though we vote, register our cars, pay property tax, etc. in Missouri, therefore it is our permanent home of record), then TurboTax changes our status to Non-resident, our state tax status changes to indicate we are due our return, BUT we receive the message that our spouse's residency does not match ours and therefore we cannot file our taxes online. This happens regardless of whether we list our spouse's state of residence as Missouri (her home of record) or the state where we are stationed and reside.
TurboTax HAS NOT differentiated between a Permanent Home of Record and a Mailing Address/State of Residence for military families, and the tax implications on this can be in the THOUSANDS of dollars for us. It is very frustrating that something so simple (which all of our banks, and our county governments have figured out and honor) is STILL a problem after 5 years of customer questions and complaints.
TurboTax needs to differentiate between HOME OF RECORD and HOME OF RESIDENCE for their military customers.
Thanks!
