Tax help for military filers

Believe me I will . Because your program can not state someones taxes are correct to file and you stand behind this . People pay extra for extended service and you offer not explanation as to what could have happened. You do not reach out to you customers to inform them of a problem all you are concerned about is being paid, yet we do not get our taxes. Do not send me over your script. If a live person cant answer don't worry I will be call ing in the AM. Lost a long time customer for ever. NOT that you care