I used Turbo Tax Deluxe for 2017 and 2018. The IRS has charged me $4000 for both years owing $8000 total and state IRS just gave me a bill for $1000. The last few years I have called the number for TurboTax and told a case was created, then when I called back there was no case started. I have had no support by turbotax or Intuit and appears there they don't back up anything by making it difficult to reach them, apparent there is no warranty. The problem is, I am retired Military and have another civilian job. I put all my W-2's in turbotax which the military retirement gets taxed. I called for advice where to put this and did as advised. All agencies Federal and State showed it as a pension and said it was not included in my total income and it was not taxed which I have no idea why the software didn't reflect this and why it was approved by turbotax before sending it to the IRS. The W-2's were included in my forms and package and in those years to show all income and the tax. TurboTax has not come through on the warranty and I am left with $9000 to the IRS and assume another $1000 from the State will come at me next year. Lets not forget the interest the IRS tacks on. What are my true options or am I just stuck paying the IRS the $9000 which I have paid half already.
