IRA

I asked the bank to set up a traditional IRA for me in 2019.  They set up a Roth IRA.  I already had a Roth IRA.  To remedy this, the bank set up a Traditional, 4000.00 of the 7000.00 I contributed was re-characterized to the Traditional.  Also, the 1000.00 over payment was removed and refunded.  Turbo tax is indicating that I paid 3000.00 over for some reason.  Pleas help.