Retirement tax questions

We are required to take the RMD in 2019 and we had until April 1.  We recieved the distribution from the Carpenters Annuity Trust but did not get a 1099R and we need it to report it on 2019 tax return.  The problem is that their office is closed to calls and has been since the check came due to the Covid 19.  We told them before the distribution came that we needed the 1099R and assumed they would send it with the distribution.  Are you saying we did not need to take the RMD for 2019?