Retirement tax questions

I am still having issues with the 403(b) catch-up for 15 years service.  Last year was the first year I claimed any catch-up for my 403(b), and unfortunately my employer only included the over-50 deferral amount and failed to include the the deferral for the 15 yr catch-up.  Nevertheless, because the 15-yr must be taken first if available, $3,000 of the lifetime limit of $15,000 was used up.  But there is no question that I qualify this year for both.  I am getting the message reported by others that only $25,000 could be deferred for this account.

 

I am providing a ticket number so that TT can take a look at my diagnostic:  627307.  Any help will be appreciated.