I recommend opening your program in an incognito Chrome browser from a different device.
Additional troubleshooting options:
- On the check this entry screen, if there are any white boxes, and therefore not grayed out, try answering them, especially if they are simple check boxes.
- If Form 1099-B was imported, you may want to re-do the import using these steps: How do I import my 1099?
- If you have any cryptocurrency, it should be entered in a separate location in TurboTax Online. Click here for directions: Reporting Cryptocurrency
