Retirement tax questions

I’m thinking it’s something you guys did I didn’t have this problem last year when I filed with a different company. I just got tired of them charging me a lot and was referred here. But from the looks of it a lot of people are going through this besides me. I doubt everyone is doing something wrong. I’m just never going to go through you all again. So when I do my amended tax return it will be through my old agency and to fix what ever y’all did wrong.